Support
Something is wrong. Here is the fastest way out.
Most of what people write in about has a faster answer than an email. The urgent one is at the top.
If you need it to stop right now, do not wait for us
Stop everything is in the dashboard. It pauses every strategy you have running and closes every position you have open, immediately. It touches nobody else's account and nothing restarts on its own. Use it first, then write to us.
Where to reach us
Telegram
The fastest channel, and where announcements and incidents go out first.
Open the channelEmail — support@actiontraderpro.com
For anything about your account, billing, a strategy that behaved unexpectedly, or a refund.
Write to usSecurity — support@actiontraderpro.com
Suspected account compromise, or a vulnerability you found. These jump the queue.
Report it
Answers that beat an email
If you do write, put this in the first message
It is the difference between one reply and four. We cannot see your API keys or your exchange account, so we work from what you tell us plus what the platform logged.
- The email address on your account.
- The exchange and which account — spot or futures, live or simulated.
- The strategy, and roughly when it happened, with your timezone.
- What you expected to happen, and what happened instead.
- A screenshot if there was anything on screen.
Response times
[RESPONSE TIME] on normal requests, and faster on security ones. Priority support is included on the Elite plan. If something is down for everyone, it will be on Telegram before it is in your inbox.
Looking for the legal documents?
Terms, privacy, cookies and the risk disclosure are all here.