Legal
Privacy policy
What we collect, why, how long we keep it, and how you get it back or get rid of it. Written in the same plain language as the rest of the product.
Last updated: [EFFECTIVE DATE]
Draft — not yet reviewed by a lawyer
This text is written around how the product actually works, but it has not been through legal review and everything in [square brackets] still has to be filled in. Do not publish it as binding terms until both are done.
1. Who is responsible
[LEGAL ENTITY], [REGISTERED ADDRESS], [COUNTRY], is the controller of the personal data described here. For anything about your data, write to support@actiontraderpro.com.
If we are required to have a data protection officer or an EU representative, their details are: [DPO / REPRESENTATIVE].
2. What we collect
Account data: email address, phone number if you verify one, password (stored hashed, never in readable form), two-step verification settings and recovery codes, and the identifiers of a Google or Discord account if you sign in with one.
Trading configuration: which exchanges you connected, the API keys you provided, which strategies you activated, the limits you set, and your risk profile.
Trading activity: orders the platform placed on your behalf, positions, closed trades and their close reason, and the metrics computed from them.
Billing data: your plan, credit balance, coupons, invoices and payment history. Card details are handled by our payment processor and do not reach our servers.
Technical data: IP address, device and browser information, and logs of security-relevant events such as sign-ins and withdrawal requests.
3. How API keys are handled
API keys are credentials to your money, so they get their own paragraph. They are stored encrypted, used only to run the strategies you activated and to read the account state those strategies need, and never shared with other users or with the traders whose signals you follow.
We ask you not to grant withdrawal permission on a key you give us, and the platform does not use it. You can revoke a key at your exchange whenever you want, and that ends our access immediately.
4. Why we process it, and on what basis
To provide the service you asked for — running strategies, showing results, billing you — because it is necessary to perform our contract with you.
To keep accounts and funds secure, prevent fraud and abuse, and improve the product, because we have a legitimate interest in doing so and in keeping the platform usable.
To meet legal obligations, including accounting, tax and any financial-crime rules that apply to us.
To send you product and marketing email, where you have consented. You can withdraw that consent at any time without affecting anything else.
5. Who we share it with
Service providers who process data on our behalf under contract: hosting and infrastructure, email delivery, payment processing, error monitoring and customer support tooling. The current list is available on request at support@actiontraderpro.com.
Your exchange, to the extent an order has to be placed there — that exchange is an independent controller of what it receives.
Authorities, where we are legally required to disclose.
We do not sell your personal data, and we do not publish anything about you on the public leaderboard: not that you run a strategy, not what you made or lost.
6. Where it is processed
Data is processed in [PROCESSING REGION]. Where a provider processes data outside your region, we rely on the safeguards the law requires for that transfer, such as standard contractual clauses.
7. How long we keep it
Account and trading data for as long as your account exists. When you close it, we delete or anonymise what we no longer need, normally within [RETENTION PERIOD].
Billing records for as long as accounting and tax law requires us to keep them, which is typically longer than the account itself.
Security logs for a limited period proportionate to their purpose. Revoked API keys are deleted.
8. Your rights
You can ask us for a copy of your data, to correct it, to delete it, to restrict or object to how we use it, and to receive it in a portable format. Where processing is based on consent, you can withdraw that consent at any time.
Write to support@actiontraderpro.com and we will respond within the period the law gives us. If you are not satisfied you can complain to your local data protection authority.
9. Security
Traffic is encrypted in transit, credentials are encrypted at rest, and access to production data is restricted and logged. Two-step verification is available on every account and we strongly recommend it: with 2FA on, a stolen password is not enough to trade with your money or to request a withdrawal.
No system is perfect. If a breach affects your data and the law requires it, we will notify you and the relevant authority.
10. Children
The platform is not for anyone under 18 and we do not knowingly collect their data. If you believe a minor has an account, tell us at support@actiontraderpro.com and we will remove it.
11. Changes
If we change this policy materially we will tell you by email or inside the product before the change takes effect. The date at the top always reflects the current version.
The other documents
- Terms of serviceThese terms govern your use of ActionTraderPro. They are written to be read, not to be survived — if something here is unclear, ask us before you agree to it.
- Cookie policyThis site runs on very few cookies, and none of them follow you around. Here is every one of them and what it does.
- Risk disclosureRead this one properly. It is the page that tells you what can go wrong, and the whole product is built on the idea that you should know that before you start, not after.